What We Do
Although our business has evolved over the years, one constant is customers’ desire for lower prices, better selection, and convenient services. Today, Amazon shoppers can find what they’re looking for online and in person. We are always finding new ways to delight our customers.
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Teams around the world invent on behalf of our customers every day. Selection, value, and convenience are the enduring customer experience tenets we’ve always focused on to make Amazon the store customers turn to for their shopping needs.
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Every day, we invent on behalf of our customers, partners, and communities. We are focused on delivering a constellation of devices, services, and experiences that empower our customers to stay connected, safe, informed, productive, educated, and entertained. Our customers inspire us, and they’ve been at the heart of how we invent and evolve our products.
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Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud, with more than 240 fully featured services. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, increase security, become more agile, and innovate faster.
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Our Operations and award-winning Customer Service teams are at the heart of Amazon’s mission to be Earth’s most customer-centric company.
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We create and provide access to world-class entertainment through Amazon Originals, Prime Video, Audible, Twitch, Amazon Music, and more for customers to enjoy.
We operate a lot like a set of startups, embracing invention and creating stores, devices, and services that our customers will use, share, and love.
Our passion for delighting customers drives us to constantly invent on their behalf. Working backward from customer needs, we’re constantly seeking to improve our services, add benefits and features, and invent new products. With this in mind, over the years we’ve launched innovative services such as Prime, Alexa and our family of Echo devices, award-winning entertainment, and exclusive Amazon products.
